Thrifty White pharmacies and pharmacists shall provide pharmaceutical care so that the patient has the following rights:
- To professional care provided in a competent and timely manner in accordance with accepted standards of pharmacy practice.
- To be treated with dignity, consistent with professional standards, regardless of manner of payment, race, sex, age, nationality, religion, disability, or other discriminatory factors.
- To pharmaceutical care decisions made in the patient's best interest in cooperation with the patient's physician.
- To have the pharmacist serve as one of the patient's advocates for appropriate drug therapy and to make reasonable efforts to recommend alternative choices in cooperation with the patient's physician.
- To have the patient's pharmaceutical records maintained in an accurate and confidential manner and used routinely to maximize the patient's pharmaceutical care.
- To receive health care information and to review the patient's records upon request.
- To receive patient counseling, using the methods appropriate to the patient's physical, psychosocial, and intellectual status.
- To have the patient's prescriptions dispensed and pharmacy services provided at a pharmacy of the patient's choice in an atmosphere that allows for confidential communication.
- To have the patient's drug therapy monitored for safety and efficacy to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications.
- To have the patient's drug therapy monitored for reactions, or contraindications.
- To monitor the patient's compliance and proper drug use and to institute remedial interventions when necessary.
- To have the pharmacy patient's bill of rights posted in a prominent place within the pharmacy readily visible to the patient.
- To have the right to know about philosophy and characteristics of the patient management program.
- To have personal health information shared with the patient management program only in accordance with state and federal law.
- To identify the program's staff members, including their job title, and to speak with a staff member's supervisor if requested.
- To speak to a health professional.
- To receive information about the patient management program.
- To receive administrative information regarding changes, in or termination, of the patient management program.
- To decline participation, revoke consent, or dis-enroll at any point in time.
- To be fully informed in advance of care/service being provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care.
- Receive information about the scope of services that the organization will provide and specific limitations on those services.
- Participate in the development and periodic revision of the plan of care.
- Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
- Be able to identify visiting personnel members through proper identification.
- Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries from unknown source, and misappropriation of client/patient property.
- Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without constraint, interference, coercion, discrimination, or reprisal.
- Have grievances/complaints regarding treatment or care that is or fails to be furnished, or lack of respect of property investigated.
- Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information (PHI).
- Be advised on the agency’s policies and procedures regarding the disclosure of clinical records.
- Choose a healthcare provider, including an attending physician and receive appropriate care without discrimination in accordance with physician’s orders, if applicable.
- Be informed of any financial benefits when referred to an organization.
- Be fully informed of one’s responsibilities.
Participating Patient Responsibilities
- To submit any forms that are necessary to participate in the program, to the extent required by law.
- To give accurate clinical and contact information, and to notify the patient management program of changes in this information.
- To notify the treating provider of their participation in the patient management program if applicable.