MEDICARE PART B
Medicare Part B (medical insurance) is part of Original Medicare and covers medical services and supplies that
are medically necessary to diagnose or treat your medical condition and that meet accepted standards of medical practice.
This can include outpatient care, preventive services, ambulance services, and durable medical equipment.
To learn more about Medicare Part B and what it covers, please visit Medicare.gov.
In order to enroll or maintain Medicare billing privileges, all DMEPOS (durable medical equipment, prosthetics, orthotics
and supplies) suppliers, including pharmacy, must comply with the Medicare program's supplier standards and
quality standards to become accredited.
THRIFTY WHITE PHARMACY SERVICES
DURABLE MEDICAL EQUIPMENT
Thrifty White Pharmacy offers a variety of durable medical supplies including crutches, canes, nebulizers and walkers.
Pharmacy staff will instruct you how to use the equipment and answer any questions you may have.
Thrifty White Pharmacy will also bill your Medicaid and Medicare insurance for these items.
Whether purchasing prescription medications or over-the-counter medications, you need to be aware of any negative drug interactions.
Our pharmacists and pharmacy computer software work to prevent these interactions from occurring. Remember to let your pharmacist
know if you are taking any over-the-counter medications or if you are receiving any prescriptions from another pharmacy.
We are committed to your health outcomes and our goal is to prevent any adverse drug reactions.
Thrifty White Pharmacists are available when you have questions concerning your medications, or if you need assistance
with purchasing over-the-counter medications and supplies. Our pharmacists will take the time to show you how to use
the medications or supplies. Just ask to speak with the pharmacist when you are in the pharmacy or when calling on the telephone.
BILL OF PATIENT RIGHTS AND RESPONSIBILITIES
Thrifty White Pharmacy has an obligation to protect and promote the rights of our patients as outlined
Bill of Patient Rights and Responsibilities.
CONSUMER COMPLAINT PROCEDURE
You have the right and responsibility to express concerns, dissatisfaction or make complaints about services you do
or do not receive without fear of reprisal, discrimination or unreasonable interruption of services.
We will ensure that your concerns will be reviewed and an investigation started within 48 hours.
Every attempt shall be made to resolve all grievances within 14 days.
You will be informed in writing of the resolution of the complaint or grievance.
If you are unsatisfied with how your concerns were addressed please contact the Accreditation Commission
for Health Care (ACHC) at 1-855-937-2732, or Thrifty White Pharmacy Corporate Office at 1-763-513-4300.
You are able to submit feedback about your Medicare health plan or prescription drug plan directly to Medicare using the link below.
The Centers for Medicare & Medicaid Services value your feedback and will use it to continue to improve the quality
of the Medicare program. If this is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227).
TTY/TTD users can call 1-877-486-2048.
Medicare Complaint Form Link
NATIONAL SUPPLIER STANDARDS
Every Medicare DMEPOS supplier must meet supplier standards in order to obtain and retain billing privileges.
These standards are listed in 42 C.F.R. 424.57(c) and can be viewed through the link below.
National Supplier Standards
EMERGENCY PREPAREDNESS PLAN
Thrifty White Pharmacy has a comprehensive emergency preparedness plan in place in the event of any disaster or catastrophic event,
including fire to our facility, chemical spills in the community, floods, tornados, and community evacuations.
Our primary goal is to continue to serve your health care needs. It is your responsibility to contact Thrifty White Pharmacy
regarding any medications or supplies you may require when there is a threat of disaster or inclement weather so that you have enough
medication or supplies to sustain you.
If a disaster occurs, follow instructions from the civil authorities in your area. Thrifty White Pharmacy will utilize every resource
available to continue to provide service to the community. However, there may be circumstances where Thrifty White Pharmacy cannot meet
your needs due to the scope of the disaster. In that case, you must utilize the resources of your local rescue or medical facility.
Thrifty White Pharmacy will work closely with authorities to ensure your safety.
NOTICE OF PRIVACY PRACTICES
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Notice of Privacy Practices
PHARMACY HOURS OF OPERATION